•  A friendly, helpful support experience every time.
•  Quick answers to support requests, emails and calls.
•  Timely, informative updates on maintenance, system incidents, and any occasional service interruption.
•  An open ear and serious attention to all your feedback, both good and bad.

Extraordinarily good customer support is probably why you choose Neo Genesis WEB in the first place. And, we can’t thank you enough for making that choice. We take great pride in the passion, professionalism, and personality our team shares with you when you need support.

As we add new features and services for you, and as you add new third-party applications and software, it’s important that we let you know what’s included in our product support and what’s not. This Statement of Support is not intended as, and does not constitute, a binding agreement by either You or Neo Genesis WEB and is merely intended to specify some of the proposed guidelines of Neo Genesis WEB support levels on products we sell. This Statement of Support is subject to change at any time at the sole discretion of Neo Genesis WEB without notice to You. Some of the products and services listed below may not be available in all markets. As always, if you have questions or need support you can call or write and we will be there to help 24 hours a day, seven days a week, 365 days a year.