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 I am not happy with my service, who can I talk to about my issues?

We are sorry to hear that you are unsatisfied with the customer service you are receiving. Should...

 What are the billing dates?

Anniversary date – the day you signed up the service.

 How can I view all my support tickets that I have sent?

Our support portal allows you to log in and view tickets that you have submitted, along with...

 Do my hours bank / save?

Yes! Unused hours are stored for up to 12 months. Although rare because of the proactive nature...

 What are "plugin updates" and why am I being billed for them?

If your site is hosted with us, it is mandatory that your WordPress site’s plugins and core are...