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We are sorry to hear that you are unsatisfied with the customer service you are receiving. Should...What are the billing dates?
Anniversary date – the day you signed up the service.How can I view all my support tickets that I have sent?
Our support portal allows you to log in and view tickets that you have submitted, along with...Do my hours bank / save?
Yes! Unused hours are stored for up to 12 months. Although rare because of the proactive nature...What are "plugin updates" and why am I being billed for them?
If your site is hosted with us, it is mandatory that your WordPress site’s plugins and core are...