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 Do my hours bank / save?

Yes! Unused hours are stored for up to 12 months. Although rare because of the proactive nature...

 What are "plugin updates" and why am I being billed for them?

If your site is hosted with us, it is mandatory that your WordPress site’s plugins and core are...

 What are the billing dates?

Anniversary date – the day you signed up the service.

 Do you offer website maintenance services without a plan?

Yes! You may need the one fix or change on your site at this time, with pleasure we can help, but...

 How can I view all my support tickets that I have sent?

Our support portal allows you to log in and view tickets that you have submitted, along with...